Job Overview
Waiter is a role within the front-of-house staff and plays a crucial role in delivering high-quality service to guests.
Responsibilities:
Coordination & team collaboration
- Oversee the service team and ensure smooth coordination during service hours.
- Assign tasks to other waitstaff and culinary support staff, ensuring that each team member knows their responsibilities.
- Train new waiters staff members on service procedures, menu knowledge, and customer interaction.
- Collaborate with culinary staff and other front-of-house personnel to ensure seamless communication and cooperation.
Table Service:
- Responsible for providing excellent and attentive table service to guests.
- Take orders from guests, present menus, and provide recommendations when requested.
- Possess a deep understanding of the menu, including ingredients, preparation methods, and presentation.
- Serve food and beverages promptly and with attention to detail.
Customer Relations:
- Interact with guests in a professional and kindlymanner, addressing any concerns or special requests.
- Ensure that guests have a positive dining experience and address any issues that may arise during their visit.
- Be aware of specials, promotions, and any additional offeringsand promote additional sales through suggestive up-selling techniques.
Ordering and Inventory:
- Assist in managing inventory levels for beverages, glassware, and other service-related items.
- Place orders for supplies as needed, ensuring that there are no shortages during service.
Hygiene and Cleanliness:
- Maintain a clean and organized work area, including dining tables, service stations, and equipment.
- Adhere to hygiene and sanitation standards to ensure a safe and healthy environment.
Qualifications
Experience & Certifications:
- Previous experience as a waiter in a luxury hotel or fine-dining restaurant is preferred.
- Knowledge of culinary techniques, food preparation, and food and beverage management.
Skills:
- Strong interpersonal and communication skills.
- Attention to detail and a commitment to delivering exceptional service.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in multiple languages is a plus.
Flexibility:
- Availability to work on shifts and on weekends.
